No. We make your home cleaning experience as easy as possible for you. We just ask that our cleaners have access to all areas to be cleaned, since waiting for access to clean a room takes time away from your home cleaning. The easiest way to provide access to your home is to install a lock box on your property. We'll retrieve and return the key on the cleaning day. Keypad lock and garage codes are other favorite methods for our clients. Some clients do leave us a key in their mailbox, under a mat or planter. However, for security reasons, we don't recommend this method.

If we are unable to gain access to the home, you'll be charged a lock-out fee 50% of your cleaning service fee will apply.

A credit card is required to book ALL initial services. A credit card hold will be placed on your card 24 hours before your appointment of the service amount and charged at the end of the day of your service.  And will also be held on file for all reoccurring cleaning appointments. Cash and check payments are also accepted on a case-by-case basis. Please contact the office if this is your preferred method of payment.

We do guarantee the day of your cleaning appointment. Due to our evolving daily schedules and unpredictable weather and traffic conditions, all cleaning appointments are subject to a 2-hour arrival window time. We recommend giving access to your home via a lockbox door keypad or garage code to ensure access and to prevent a lock out fee from being incurred.

Yes! We are a licensed, bonded, and insured company. Our company holds a general liability insurance policy. Your satisfaction and peace of mind are our top priority.

We treat your home as if it is our own. In the rare event of a mishap, your cleaner will leave a note and our office will promptly contact you to discuss the incident. SheSoClean takes responsibility for the damage caused by us. We either repair, replace, or reimburse you for the damage item. If appropriate, insurance claims are filed.

To eliminate any potential for accidents we request that valuables, collectibles, heirlooms, and other precious items be put away before our visit. If there are precious items in your home that can't be put away or potential perils (e.g. a picture frame that is loosely hanging from the wall) please be sure to bring it to the attention of our office before cleaning that day, and it will be excluded from service.

SheSoClean can't take responsibility for accidents resulting from perils that we weren't advised of before your cleaning appointment, or household parts of fixtures that break during our routine cleaning due to normal wear and tear.

Tipping is never expected but always appreciated. Please leave a tip in an envelope in plain sight or notify the office and we can add it to your invoice. Should you wish to hand the tip to your cleaners, always give it to your Lead Cleaning Specialist so they can split it between the team for the day.

We want you to be amazed with every SheSoClean home/office cleaning. If you're not completely satisfied with the services included in your chosen Service Plan, just let us know within 24 hours of our cleaning and we'll return to make it right- at no additional cost. That's our 100% Satisfaction Guarantee.

We love pets! However, for the safety of the cleaners, all pets need to be secured during our cleaning. To ensure your pet's peace of mind, we also recommend you be present for our initial cleaning, so your pet can meet us under comfortable circumstances. *Please note, we do not clean pet waste, NO litter boxes, NO piddle accidents.

If you need to change your cleaning appointment, simply inform our office at least 48 business hours before your scheduled cleaning. Last minute cancellations are subject to a late cancellation fee 50% of your cleaning fee will apply.

We've found that the first cleaning service brings a home to a specific standard and SheSoClean is committed to upholding that standard. That's why our initial cleaning takes longer and costs a little more than the rest of your services. We need the extra time to properly begin eliminating the mildew, soap scum, dust, and dirt, from your home.

Currently we service several counties in Pennsylvania, including all of Berks County and parts of Chester, Montgomery, Lancaster, Lebanon, Lehigh and Schuylkill counties as well. However, we are expanding our team and the area we cover every day so if you are not sure check out our service areas tab directly on our website, or you can give us a call and we'll confirm in seconds.

Due to our strictly enforced sick policy. We ask that if you or your children get sick with a contagious illness (i.e. the flu, covid-19, a cold, pneumonia, chicken pox, etc.) Please contact our office or reschedule your cleaning online. Even though we disinfect your home, it is possible that we might transport germs to the next home or become sick ourselves.

While it's our job to do the actual cleaning in your home, there are a few things that you can do before our cleaners arrive to make sure that you get the highest quality clean possible. Check out our "How to Prepare for My Appointment". We ask that every client ensures that the area to be serviced is prepared at the time of the arrival. This includes moving any heavy items away from baseboards /floors/hard to reach areas to be cleaned, clothes and personal items are removed from the service area. This can help save time for the cleaners to focus on the cleaning task.

No, our cleaners arrive at your house fully equipped with the best cleaning supplies, such as:

• Vacuum cleaner (if you don’t have one)
• Mop and bucket
• Kitchen and bathroom cleaner
• Window and glass cleaner
• Furniture spray
• Oven cleaner
• Non-abrasive spray
• Non-abrasive cleaner
• Sponge cleaners
• Cloths for windows, floors, furniture
• Steel scourers
• Gloves
• Products against limescale and mold

A man-hour or person-hour is the amount of work performed by the average worker in one hour.

For example, if a task takes 6 man-hours to complete then a team of 2 people will complete it in 3 hours of work, while a team of 3 people will complete it in 2 hours.

All consultations are Virtual and 100% free and optional and can be booked per request.

For our home cleaning services, a virtual consultation will detail the scope of work and talk about the best methods to have cleaning done for your home.

This is the time you get to address any cleaning concerns you may have, as well as get to know more about SheSoClean services. We will help you find a solution to your cleaning needs and develop a cleaning plan for your home.

We will follow up with an estimate, and get you booked for your cleaning appointment.

The consultation takes anywhere between 30 minutes to 1 hour via Google Duo or Facebook video chat.

Check out our general checklist to see the difference between our standard cleanings. All checklists can be customized for your property as needed but some services might incur an extra charge.

Yes! We also offer cleaning services on Saturdays, from 8:00 a.m. to 2:00 p.m. If you are moving out, please pick a morning slot to allow us to finish your cleaning before closing time.