Before the cleaning…

Should anything come up, do reschedule/cancel your booking 24 hours before your scheduled service to prevent a rescheduling/cancellation fee.

• Do remove any piles of clothes or other items that will hinder your cleaning team. For piles of clothes, toys, or stuff in general not organized, consider adding organization hours to your booking. Having to organize before starting to clean will make your appointment extend beyond the booked time.
• Do move any large furniture you want us to clean under or behind. Our staff is not permitted to move furniture to prevent accidents and/or hurting themselves.
• Do ensure you book the right service for your needs. Our staff is more than happy to go above and beyond to ensure your satisfaction. However, not booking the correct services could increase your price and time allocated to the booking which could potentially throw our schedule off for the day. Should you decline booking the correct services, our work is not guaranteed.

• Do remove any excessive trash from the premises before the cleaning team arrives. We cannot remove trash beyond 2 large kitchen bags.
• Do flush your toilets prior to your cleaning teams arriving.
• Do find a good spot for your pets so they’re safe and secure while we clean. If your pet sheds and/or has left behind stains, please ensure the pet fee is added to your booking.
• Do put out clean sheets on each bed if we’ll be changing your linens.
• Do inform the cleaning team of where to dispose of trash. We will remove up to 2 large kitchen bags of trash. Anything beyond 2 bags is considered excessive and the responsibility of the customer.

During the cleaning…

We only hire kind and caring workers. They have a passion for cleaning and always want to make you happy. Please respect and treat your cleaning team as you would a dear friend.

• Do not have any other vendors or contractors working in the home at the time of service. We will have to reschedule if there are contractors in the way of our cleaning.
• Do not request additional tasks from the cleaning team without management approval.
• If you have any additional requests during your cleaning, please contact management immediately at 484-687-8608. We’d be happy to discuss your needs, pricing, and relay to the team before they’re finished.

Our crews complete work Mondays through Saturdays from 9 a.m. to 5 p.m. We arrive with industry-leading cleaning supplies, equipment, and a smile, ready to deliver an amazing clean.

Because no two homes are the same, cleaning thoroughly sometimes means staying a little longer than usual to give a home some extra attention. Our teams spend the time needed to provide you with the best possible results.

After the cleaning…

After the initial visit, we will follow up, asking for your candid feedback on the service.

• If you ever want to update your service, we’d be happy to make the adjustments on your account, and those changes will be reflected in our team’s work on their next visit.
• If we don’t meet your expectations, we’ll come back and fulfill our guarantee. Just notify us within 24 hours about any issue at all, including any oversight or misunderstanding regarding the execution of your cleaning plan and we will schedule a reclean.
• If something is damaged during the course of a cleaning, we’ll make every effort to repair or, when necessary, replace the damaged item. See our Terms of Service for additional information.

As always, feel free to call, text or email us Monday-Saturday, 9-5pm at info@shesocleancls.com or 484-687-8608